Study Material - Support

Sometimes things go wrong, a textbook you ordered is not delivered, you can't log on to Toledo, an e-book doesn't open or you can't install software.

We are all human, problems are inevitable, but don't panic: we are ready to help you!

Please find your way to the right support-provider below.

Account- or login problems
When you cannot access the application or your password gives a problem?

Consult our status page on https://status.odisee.be

Use this link to create a ticket using your Odisee-account

Use this link to create a ticket using your KUL-account
Textbooks and Coursetexts

AY 2020-2021

It is adviced to report problems with the ordering or delivery of Standard Student Shop articles directly using this contact form.
Software

Are you experiencing problems installing or activating software from Academic Software, you can create a support ticket using this form.
eBooks

Questions about the content of or changes to your e-books should be sent to your teacher.

More technical questions about the use of the e-books can be sent to the ICT-servicedesk using this form.
eCourses

Questions about the content of or changes to your e-books should be sent to your teacher.

More technical questions about the use of the e-courses can be sent to the ICT-servicedesk using this form.
General information

There is more general information available for students.